What is Mystery Shopping?
Our trained professionals arrive at your location (s) and act as customers. They ask questions and look for issues that would make an impression on customers, such as: product knowledge, helpfulness, courtesy, cleanliness, professionalism and follow-through. Our service includes a comprehensive report with detailed comments that is delivered to you electronically for fast turnaround to retain their anonymity and to be good observers, to be knowledgeable on your products, and to have good written communication skills.

What are the benefits of Mystery Shopping?
These services allow you to view your company's sales and service levels through your customers' eyes. A company that can identify and correct its weaknesses will maintain a competitive advantage over its competition by continually improving company service, thus increasing sales. Mystery Shopping helps companies:

Why use d. gallant Management Associates?
We have been providing Mystery Shopping Services as well as Customer Service/Sales Training programs for client companies since 1987, with excellent feedback. We specifically customize and design our Mystery Shopping Services to suit your company's needs. Our employees are trained on your products before ever visiting a location and are rotated to insure the integrity of the mystery shop. The results we've achieved have proven to improve customer service and increase sales for our clients!

Remember: Customers are the foundation of a business success and good customer service is the key to retaining these customers. Mystery Shopping is the most cost-effective method of measuring customer service and identifying ways to improve it. Studies show that it costs at least five times more to attract a new customer than to keep an existing customer. Studies also show that 9 out of 10 customers will never complain, but they will tell and average of 10 people about their bad experiences. Customer Satisfaction Matters!